Shipping, Warehousing and Fulfillment

Infinity Discs offers complete warehousing,  print & kit assembly, and bulk (pallet, LTL, container, UPS) to individual address shipments. Over the years, we have shipped to retail distribution outlets (i.e. Walmart, Target) and fulfillment centers all across the United States.

Frequently Asked Questions Mail:

First-Class mail is mainly used for letters, flats, and parcels. USPS charges per-ounce rate and the mail delivers in 1-3 days.

Letters: Are flexible envelopes and weigh 3.5 ounces or less, have max. dimensions of 6.12 by 11.5 inches, and aren’t thicker than .25 inches. No delivery confirmation.

Flats: Are large or padded envelopes with min. dimensions of 6.12 x 11.5 inches, max. dimensions of 12 x 15 inches, and a max. thickness of .75 inches. No delivery confirmation.

Parcels: Are boxes at least .75 inches thick and weigh less than the 13 ounces. They can have delivery confirmation.

On January 22, 2012, the USPS implemented prices changes to First-Class mail that place packages into two different categories:

First-Class package service: Used by commercial or business shippers, including those using PC Postage. Free tracking and delivery confirmation is included in this service, but packages cannot contain any personal correspondence

First-Class mail parcel: Intended for private, rather than commercial, shippers.

Priority Mail: A great choice for shipping heavier boxes over 13 ounces and go for a low rate. You can also use free Flat Rate boxes and envelopes. Priority mail delivers in 2-3 days and is faster than Parcel Post and you will receive free delivery confirmation. Priority Mail also includes Regional-Rate boxes, a commercial solution geared toward PC Postage users that charges based on shipping zone and weight tier.  Shippers can use Regional Rate boxes for products weighing up to 15, 20, or 25 lbs.

Q?

Why do colors vary from computer screen to computer and to printing?

A.

All monitors display color differently and use the RGB (red, green, blue) color mode. Printers use the CMYK (cyan, magenta, yellow, black) color mode.

NOTE: TABLETS AND ESPECIALLY PHONES DON'T DISPLAY COLOR ACCURATELY.

Q?

What resolution should I save my files, photos and graphics?

A.

The optimal resolution in printing is always 300 DPI. Internet graphics are almost always low resolution (72 or 96 DPI), so they are likely pixelated and will not print well.

Q?

What size artwork should I send?

A.

You should take the size of your final printed piece and include at least 1/16 of an inch of background for bleed. Then you should keep all text and artwork that prints inside this bleed. In other words, we will trim off the 1/16 of an inch of bleed to make you final product size.

Q?

Do I send audio files (MP3, Wav, Aiff) or an audio CD? Do I send a video file (mp4, mov, mpeg,etc.) for DVD Duplication?

A.

For music CDs, you need to convert/burn your audio files (mp3, wav, aiff) into an audio CD. Audio CDs are the universal format for all audio or music CDs sold in stores.

For video DVDs, you need to encode your video file (mp4, mov, mpeg, etc.) into a a video DVD. Video DVDs are the universal format for all DVDs sold in stores.

Q?

How long does an order take?

A.

Although we can expedite most orders. Turnaround time depends upon the type of printing and size of the order. A short run duplication order of CDs and/or DVDs can take as few as an hour to 2 to 3 days. Most all of our discs packages (CDs and DVDs in retail cases with inserts, Discs in printed sleeves) usually take 5 to 7 business days. Large replication 1000-10000 pieces normaly take 7-10 working days. Talk to your CSR about job specifications and delivery dates.

Q?

What type of file programs and files types are acceptable?

A.

Acceptable file programs are Photoshop, Illustrator, InDesign, and Quark Express. We also accept high resolution 300 DPI with pdf, tiff, jpeg, and png extensions. Artwork needs to be formatted to our templates. Templates all vary from printer to printer.

Q?

What type of proof will I receive? How long will a proof take?

A.

PDFs are normally sufficient for color. If you need a color match print, please talk to your CSR. By inspecting the proof, you can help us assure an accurate, flawless delivery of your print job. Proofs take an hour to a day depending upon the job.

Q?

What is the Pantone Matching System or PMS?

A.

The Pantone Matching System (PMS) is a universal color printing standard where colors are identified by a unique number, so printers can match exact colors. For example, you can tell a printing company to use a 185C red, and the red will match another printing company using the exact pantone number. The C in 185 represents coated paper stock.